Managed Services

IT services that deliver business value

IT has transformed from a cost centre to a business enabler and is now critical for success. The rise of cloud technology is enabling people to work anytime, anywhere and on any device - delivering better flexibility, productivity and staff satisfaction. As a result, employees have a higher reliance and expectation from their technology and IT support.

Our evolving next-generation service desk helps organisations keep pace with the rapid change driven by the cloud. Rather than reacting and fixing, our managed services focus on enabling, so that staff can work effectively, easily and with reliable technology to fuel business transformation.

Increasing business agility with Office 365 and proactive managed services

Learn how we helped Ian Williams, a large UK-based facilities management organisation with over 1,000 staff, move to the cloud with Office 365 and a hybrid-cloud solution.

View case study

Benefits of our Managed Services

Enhance user productivity

We deliver high quality and user-centric managed services that focus on empowering staff and organisations with reliable and innovative IT - so that your teams can be productive around the clock.

Increase business agility

Easily and quickly respond to change and adopt new approaches with the backing of our scalable technology, teams and delivery models to improve your agility in the market.

Proactive strategic change

We don't wait for customers to come to us with challenges; we come to you with the latest solutions. We focus on staying at the forefront of technical changes and feed these into our clients through account management, reporting and roadmap planning to keep your IT strategy competitive.

Strengthen business focus

Working with dedicated specialists improves your internal time and resource efficiencies, allowing you to better focus on activities of long-term business value rather than day-to-day running of your IT.

Improve cost efficiency

Managed services allow you to adopt a predictable pricing model and gives your organisation access to scalable cutting-edge methodologies, technologies and expertise that would be commercially challenging to build in-house.

WHY CHORUS?

We stay ahead of the latest advances and product updates to feed these into your strategy with proactive knowledge transfer, roadmaps and recommendations
Our managed services have robust underlying processes and technology in place to deliver efficient and agile service management
We've won awards for our customer service and service quality commitment
We deliver an honest and personal approach with a focus on end user enablement to help your staff get the most from their technology
We have been Microsoft Gold partners since 2007 and have expert teams covering the complete Microsoft stack across Azure, Microsoft 365, SharePoint and Dynamics 365.

Clients

Service Desk

Our award-winning ITIL compliant service desk enables your staff to work productively. We pride ourselves on delivering high service quality underpinned by advanced technologies that allow us to quickly and efficiently resolve incidents and manage service requests, so that you get the most from your IT and technology. We offer a 24/7/365 multi-channel service including phone, email and self-help, as well as transparent service dashboards to help drive a process of continual service improvement.

End User Compute

Our End User Compute services enable your staff to work securely on any device with centralised management, security and readily available support; so that your organisation can embrace modern, mobile and flexible working. Our services include endpoint management and security, hardware procurement, device deployment, patch management and asset disposal - resulting in increased productivity, better security and improved staff satisfaction.

Infrastructure Management

We deliver a proactive infrastructure management service with 24/7 monitoring, ongoing health checks, configuration reviews and performance optimisations to ensure optimal performance across your systems and applications - whether on-premise, hybrid or cloud-based. If an issue is detected or arises, our infrastructure consultants will work to quickly to deliver a resolution to ensure minimal downtime and take any measures to alleviate future impact.

Network Management

Managing and securing the network (LAN, WAN & Wi-Fi) has never been more important as organisations continue the move to the cloud in order to drive greater business value.

We help our customers to reduce outages and quickly detect, diagnose and resolve multi-vendor network performance issues across on-premise, hosted and cloud infrastructure with a modular and scalable network management solution.