Transformative ITIL-aligned managed services

Achieving IT transformation requires experience, knowledge and vision. Our Managed IT Services serve the Mid-market and any organisation that requires a mature ITIL-aligned service. We focus on genuine service transformation and can work with your retained IT function to ensure the enhancement of your IT service’s quality, efficiency and capability in line with your unique business processes and requirements. Our commitment to innovation and best-practice in accordance with the ITIL framework, enables you to look forward to increased productivity, elevated quality of service, volumetric reductions and the mitigation of risks.

Benefits of our Managed IT Services

Mature services model

Our IT managed services are aligned to the ITIL 4 framework, incorporating a Shift Left methodology and strong governance to ensure a quality service delivery based on best-practice and excellent knowledge management.

Focus on service transformation

We focus on service transformation and continual improvement. Our managed IT services enhance your IT service maturity, accelerating the adoption of best-practices and increasing your ability to innovate, improve operational delivery and generate greater business value.

Innovation

Leverage innovative technologies and processes to drive new efficiencies and business opportunities. Through the use of innovations across areas such as automation and self-service, we proactively reduce issues and resolve them before they can impact operations.

Partnership model

A strong partnership is vital. We work closely with your retained IT function, as an extension of your own team, on key areas such as strategy, architecture and standards. Whilst you maintain control, we’re always here to provide expert guidance and advice.

Cultural alignment

Your organisation is unique. In order to provide you with the very best service, we take the time to understand your people, operations and processes to deliver a tailored service.

Best of both worlds

Our enterprise-level IT services provide the operational maturity and capability you’d expect from a large IT service provider, with the personal service and agility of a closely trusted partner.

Clients

Managed IT Services Overview

Tiered Service Desk

Our ITIL-aligned 24/7/365 service desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs, with a focus on customer experience and first contact resolution.

ITIL Practices

We adopt ITIL 4 practices, including a strong focus on incident, problem, change and knowledge management, with our service catalogue underpinning our shift-left approach.

Multi-channel Support

End users can raise service requests and log incidents across a variety of different channels including phone, email, instant chat and via self-service web portals.

Service Reporting

Service reports provide regular insights into service performance, with dedicated points of contact through your Account Manager and Service Delivery Manager.

Continual Service Improvement

We establish Continual Service Improvement Plans (CSIPs), ensuring that we identify new opportunities for service improvement, whilst monitoring performance.

Structured Service Transition

A Transition Manager and Technical Lead guide new customers through our structured approach to service transition, including CSIP implementation from day-one to monitor progress immediately.

SIAM

For customers requiring service integration and management (SIAM), we can manage your multiple vendors and suppliers, providing a single point of contact across multiple service areas.

Cyber Security Operations Centre
Cyber Security Operations Centre

Managed Security Services

Benefit from advanced managed detection and response with our 24/7/365 Cyber Security Operations Centre (CSOC). Combining advanced security technologies with mature processes and our team of security experts, we help identify and mitigate threats to reduce your risk.

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