IT Support Services

Fully managed IT support

We’re a leading Microsoft Partner, delivering 24/7/365 IT support services for organisations using Microsoft technology.

IT Support

Outsourced IT support services

With the right IT partner, you can realise the benefits of modern technology, enabling IT to drive genuine business value throughout your organisation. Our IT support services are designed to serve the SMB market, delivering a high-quality IT support service which is simple, user-friendly and completely transparent.

As your trusted IT partner, we provide our technical expertise and experience to help you get the most from your technology, delivering great customer service for your employees with quick resolution times and a personal touch.

97% Customer Satisfaction in 2022
74% First Contact Resolution in 2022
51sec Average Time To Answer in 2022

IT Support Features

Tiered Service desk

Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs. End-users can access support remotely via phone, email, chat and self-service web portals.

Onsite support

Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide a dedicated on-site resource for extra peace of mind.

24/7 remote monitoring

We use 24/7 proactive monitoring to identify and remediate potential issues before they occur, moving you away from an inefficient and expensive break/fix scenario.

Device support

Out IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.

Streamlined onboarding

We make switching IT partners simple. Our rapid onboarding and knowledge capture process ensures a slick transition, so you can look forward to great service from day one.

Account management

With a dedicated Account Manager, you’ll benefit from regular service reporting and strategy reviews, with clear lines of communication to discuss your requirements and feedback.

  • Tiered Service desk

    Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs. End-users can access support remotely via phone, email, chat and self-service web portals.

  • Onsite support

    Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide a dedicated on-site resource for extra peace of mind.

  • 24/7 remote monitoring

    We use 24/7 proactive monitoring to identify and remediate potential issues before they occur, moving you away from an inefficient and expensive break/fix scenario.

  • Device support

    Out IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.

  • Streamlined onboarding

    We make switching IT partners simple. Our rapid onboarding and knowledge capture process ensures a slick transition, so you can look forward to great service from day one.

  • Account management

    With a dedicated Account Manager, you’ll benefit from regular service reporting and strategy reviews, with clear lines of communication to discuss your requirements and feedback.

Accreditations

Committed to the highest standards

Case Study

Increasing business agility with Microsoft 365 and proactive managed services

Learn how we helped Ian Williams, a facilities management organisation with over 1,000 staff, move to the cloud with Microsoft 365 and a hybrid-cloud solution.

Companies we work with

  • A-GAS
  • Bailey
  • Buro Happold
  • ECB
  • Essential Pharma
  • Fairtrade Foundation
  • GJE
  • Hills
  • Ian Williams
  • RAC
  • Edyn
  • St. Peter's Hospice
  • Suez
  • Unite Students
  • University Of Bristol
  • World Animal Protection
  • esri

Related Resources