Enhancing your IT capabilities

Our complementary IT services provide a host of options for organisations considering outsourcing specific elements of their IT. If you are contemplating a multi-source outsource strategy, or simply looking to augment your existing in-house capabilities, our complementary services are designed to support you. You can select individual service-elements from our service portfolio, enabling you to complement your other outsourced functions, or to supplement your retained internal team. As a leading Managed Service Provider (MSP), our complementary IT services help you enhance your IT provision, allowing you to focus on your strategic priorities and projects.

Benefits of our Complementary IT Services

Deliver enhanced service

Enhance your IT service by outsourcing the most challenging and inefficient elements. With complementary services, you can deliver a more comprehensive and higher quality service, ensuring that IT can drive value throughout the organisation.

Great user experience

Our teams are focused on delivering the best possible customer experience, delivering fast, efficient and friendly support, ensuring your employees are always able to be productive and do their best work.

Adoption of best-practice

We implement best practices in alignment with the ITIL 4 framework. In partnership, we help you to improve your processes, policies and strategy to ensure you are getting the maximum possible value from your IT investments.

Increased capacity

Gain access to a large pool of expertise and reduce the burden on your overstretched IT team. With the option of 24/7/365 support, we can provide out-of-hours support or additional manpower to expand your IT capacity.

Improved strategic focus

By increasing IT capacity and expertise, you can free up time to focus on your strategic priorities and redirect the attention of your retained IT team to whichever areas you consider to be a priority.

Clients

How we can help

1st & 2nd Line Service Desk

We offer an ITIL-aligned 1st and 2nd line-only Service Desk function, providing a high-quality service for organisations that require additional end-user support.

3rd Line Support

Our 3rd line function delivers advanced technical support, helping to resolve complex incidents and problems, providing infrastructure support across cloud and on-premises environments.

Hardware Build & Deployment

We offer a hardware procurement and build room service, deploying ready-to-use devices efficiently to office and remote staff, configured with technologies such as Microsoft Autopilot and Intune.

Cloud Platform Management

We offer support and management for your cloud infrastructure. Our experts maintain your cloud environments, assessing and migrating new workloads as well as performance and cost optimisation.

End-user Device Management

Our device management services help deploy, secure and manage your endpoints across desktop and mobile, ensuring devices are configured, patched and updated using advanced automation.

Field Engineer Services

Our Field Engineers provide a dedicated on-site presence for as much or little time as you require, delivering high quality technical support for your infrastructure and end-users.

Project Resource Augmentation

We can allocate our highly experienced technical experts to your complex IT projects, enhancing and expanding your internal team’s capabilities and capacity to help achieve project success.

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