IT Support Bristol

IT support for Bristol and the South West

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IT Support Bristol

Bristol IT support since 1999

Want to maximise the benefits of your Microsoft technology with an innovative IT strategy, first-class technical support and outstanding customer service? If so, you’re in the right place. As an award-winning Microsoft Partner in Bristol and member of the Microsoft Intelligent Security Association (MISA), we’re ideally placed to support your IT.

Since founding in 1999, we’ve delivered high-quality managed IT support services for businesses in Bristol and across the UK for over 20 years. We deliver fully managed IT services and standard IT support for larger mid-market organisations and SMBs.

Ready to move to modern IT support services?

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Case Study

Proactive IT support services

Find out how we deliver IT support services to Ian Williams, a leading UK facilities management organisation with headquarters in Bristol, having also helped them move to the cloud with Office 365 and a hybrid-cloud solution.

Read the case study View all case studies

Why Chorus?

  • Award-winning customer service

    We pride ourselves on delivering exceptional customer service, with a consistent customer satisfaction score around 98%. Our Service Desk are not only technically capable but focus on great and friendly service to help your employees with their IT.

  • Trusted IT partner

    Our large team of highly skilled experts are always on hand to help, acting as your extended IT department and allowing you to free up time to focus on your strategic priorities.

  • Advanced technical expertise

    We stay ahead of the cutting-edge technologies and our staff receive the latest training and Microsoft certifications as part of our commitment to being a Microsoft Gold partner, so we can offer leading technical expertise.

  • Innovative IT roadmap

    We help our clients build a forward-thinking IT strategy that embraces modern, cloud technologies and delivers true business value, such as greater mobility and security, in line with your goals and roadmap.

  • Security expertise

    As a Managed Security Services Provider (MSSP), you can leverage our extensive cyber security expertise. Whilst we will always apply our security knowledge to your IT support, we also offer managed security services via our Cyber Security Operations Centre (CSOC).

  • Local presence

    Enjoy a closer partnership and the advantages of having an IT partner local to Bristol, with peace of mind that onsite support is readily available and located nearby.

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What’s included in our Bristol IT support?

24/7 Service desk

Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalations and agreed SLAs. Your staff can access our IT support via phone, email, chat and self-service web portals.

Onsite support

When issues cannot be resolved remotely our field engineers provide on-site support, plus we can offer dedicated on-site resource if required.

24/7 remote monitoring

Through 24/7 proactive monitoring we can identify and remediate potential issues before they arise, moving you away from an inefficient and expensive break/fix scenario.

Device support

Our IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.

Smooth onboarding

Our streamlined onboarding and knowledge capture process ensures a smooth transition to make switching IT partners easy, so you enjoy to great service from day one.

Account management

With a dedicated Account Manager, you’ll benefit from regular reviews with opportunities to discuss your requirements and feedback.

  • 24/7 Service desk

    Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalations and agreed SLAs. Your staff can access our IT support via phone, email, chat and self-service web portals.

  • Onsite support

    When issues cannot be resolved remotely our field engineers provide on-site support, plus we can offer dedicated on-site resource if required.

  • 24/7 remote monitoring

    Through 24/7 proactive monitoring we can identify and remediate potential issues before they arise, moving you away from an inefficient and expensive break/fix scenario.

  • Device support

    Our IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.

  • Smooth onboarding

    Our streamlined onboarding and knowledge capture process ensures a smooth transition to make switching IT partners easy, so you enjoy to great service from day one.

  • Account management

    With a dedicated Account Manager, you’ll benefit from regular reviews with opportunities to discuss your requirements and feedback.

Bristol IT Support

How it works

We provide a fixed-price fully-managed IT support model. You pay one monthly fixed cost on a per-user per-month basis. This covers your IT, including all your devices, with support via phone, email, chat, self-service web portal and onsite support.

We use proactive monitoring and problem management to address issues before they can interrupt operations, helping you avoid unnecessary downtime and keeping your workforce productive.

Our tiered Service Desk delivers a standard three-tier escalation approach with 1st line, 2nd line and 3rd line support. Tickets are quickly triaged in line with clear service level agreements (SLAs), with all tickets being resolved as quickly as possible.

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Other ways we can help

Managed Services

Next-generation managed services and IT support, available 24 hours a day, 365 days a year.

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Cyber Security

We’re redefining cyber security services for a new era of cyber threats – using innovative Microsoft cloud security technologies and automation to keep you secure.

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Transformation Services

Our IT transformation services will help you achieve your aspirations with Microsoft technology.

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Accreditations

Committed to the highest standards

View all accreditations

Case Study

Transitioning to proactive IT Managed Services

Essential Pharma wanted to build a strong technological foundation and achieve Cyber Essentials Plus certification, while benefitting from ongoing managed IT and managed security services. Find out how Chorus delivered this for Essential Pharma.

Read the case study View all case studies

Companies we work with

  • A-GAS
  • Bailey
  • St. Peter's Hospice
  • Suez
  • Unite Students
  • University Of Bristol
  • Edyn
  • Horseworld

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Sales & General

01275 398 900

Accounts

01275 398 900

IT Support

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