IT Technician Jobs Bristol

1st Line IT Technicians (£18-22k)

We are always looking for driven & enthusiastic 1st Line IT Technicians to join our growing team!

Do you want to work for a growing, ambitious and forward-thinking managed-IT-services Microsoft Gold Partner? You’ll be working in a team of 1st line analysts and be responsible for a mix of break-fix incidents and service requests from multiple clients via their automated monitoring system. You’ll be working from their new office (just off J19 of M5) and will have the highest level of professionalism and attention to detail.

You’ll have the opportunity to work in a fast-paced environment where you’ll work on a wide range of leading edge technologies, further your skills through experience and training (dedicated in-house technical trainer), and work with a cooperative team of enthusiastic IT professionals. You will work predominantly on the service desk but will also have the opportunity to work on PC hardware in our workshop deploying operating systems, resolving hardware issues, and installing upgrades. You'll need to be able to work under pressure and prioritise your workload. Their staff are highly valued and as such our new office provides a private staff car park, bicycle shelter, a large staff breakout area and excellent facilities.

You’ll have at least 6 months experience in a customer service-related field, ideally with recent industry qualifications (Examples: A+, N+, Microsoft Windows 8 support), preferably experience of working in a medium to large corporate environment, experience in Windows 8/10, Server 2012, Office 365, troubleshooting PC hardware and software problems, experience of using a service request ticketing system, a keen interest and evidence of your ongoing development of professional skills including excellent customer service.


  • To have a good understanding of our clients, to gather customer information, identify issues and troubleshoot to a successful conclusion
  • Offer assistance with hardware troubleshooting, communication devices, software applications and provide a knowledge bridge between our clients and third party applications offering tutoring where required.
  • Provide a knowledge bridge between our clients and third party organisations.
  • Resolve technical incidents and service requests efficiently in accordance with our internal processes and procedures.
  • Responsible for maintaining effective customer service and communication with 3rd parties and the client at all times; placement of fault calls via third party suppliers for hardware and software incidents; following through to resolution or escalation to another team
  • To keep both our case management system and our customers up to date at all times
  • To ensure all support calls are answered and logged efficiently in accordance with internal processes and procedures.

Technical Skills & Experience

  • Demonstrate a thoughtful and logical approach to troubleshooting technical issues
  • Excellent working knowledge of Windows desktop operating systems
  • Working knowledge of server operating systems
  • Good working knowledge of MS active directory
  • Working in a similar helpdesk environment
  • Working knowledge of network architecture including DNS, DHCP, TCP/IP
  • Basic Microsoft Exchange administration skills
IT Technician Jobs Bristol

Personal Attributes

  • Team player with good interpersonal skills
  • Adaptable and flexible approach - Good communicator on all levels
  • Good personal presentation and timekeeping
  • A positive attitude: a ‘can do’ approach, reliable, good work ethic and willingness to learn
  • Ability to multi-task and prioritise workload
  • Ability to remain calm when under pressure

Why work for us?

We are very proud to have been given the highest Best Companies accreditation for 2016 with 3 stars. This award is based solely on staff engagement and feedback, showing our commitment to staff engagement and a happy workplace.

We have great staff benefits, such as a dedicated in-house trainer to help you with your career progression. Find out all the benefits of working at Chorus work here.



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