IT Technician Jobs Bristol

1st Line IT Technicians (£18-20k)

We are always looking for driven & enthusiastic 1st Line IT Technicians to join our growing team!

Do you want to work for a growing, ambitious & forward-thinking Microsoft Gold Partner? Chorus provides a wide range of technology solutions and services to organisations. We work hard to gain accreditations and build strong partnerships with industry-leading vendors and suppliers.


1st Line Analyst

As one of the 1st line analysts you’ll be responsible for a mix of break-fix incidents & service requests from multiple clients. You will work on a wide range of leading edge technologies, have the opportunity to further your skills and work with a enthusiastic IT professionals. You will operate predominantly on the service desk but also have the chance to work on PC hardware in our workshop.

Key Responsibilities:

  • Develop a good understanding of our client base
  • Responsible for developing and maintaining good client relationships
  • Gather information to identify issues and troubleshoot to a successful conclusion
  • Assist and carry out hardware and software troubleshooting
  • Respond to client tickets requests either via phone or email
  • Log cases, resolve technical incidents and service requests efficiently in accordance with
    internal processes and procedures
  • Ensure our case management system and our customers are kept up to date

Essential Criteria:

  • Be able to deliver exceptional customer service 
  • Have good IT knowledge 
  • Team player with good interpersonal and communication skills 
  • Positive attitude with a ‘can do’ approach 
  • Ability to remain calm in a pressured environment 
  • Reliable, good work ethic and willingness to learn


  • 22 days holiday, rising by one each year, up to 25 days in total – plus bank holidays
  • A staff referral scheme giving you the opportunity to earn up to £500 for recommending a friend
  • We could save you money on your childcare through our Childcare Voucher scheme
  • Awesome staff area with PS4, table football, pool table and arcade game machines
  • Free onsite parking
  • We regularly partake in fun days for Charity
IT Technician Jobs Bristol

Why work for us?

We are very proud to have been given the highest Best Companies accreditation for 2016 with 3 stars. This award is based solely on staff engagement and feedback, showing our commitment to staff engagement and a happy workplace.

We have great staff benefits, such as regular social events and an engaging workplace. Find out all the benefits of working at Chorus work here.



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