Our helpdesk technicians are the first point of contact for any support issue and whenever possible they will try to resolve the issue immediately on the phone. All of our team receive regular technical training, both via our dedicated in-house trainer and through Microsoft in order to gain Microsoft certification and stay ahead of the latest technologies.
As well as this, the helpdesk receives tailored customer service training so that you and your staff benefit from friendly and helpful support. We’re here to help your staff get the most from technology and ensure they feel comfortable calling us for any issues or questions, which is why we provide a tailored welcome pack for each client.
We know that switching IT providers can cause concerns, which is why we have a clearly defined on-boarding strategy so that you can start seeing the benefit of our IT support before it even begins. We manage every stage of the process and you will receive tailored on-boarding document to give you total visibility.
As well as supporting your IT infrastructure and staff, we also advise you on IT strategy with technical roadmaps to ensure your technology is future-proof and able to support your business growth.
Every client benefits from 24/7 remote monitoring to help us fix issues before they arise when possible and when support is needed we provide clear SLA’s and response times.
We believe in building a partnership so that we understand your business and work towards with your goals with IT as an enabler.
Our inclusive support packages are based on fixed monthly costs with no hidden costs, so you won't receive a surprise invoice from us.
Our staff are highly skilled and Microsoft certified. We believe in continually improving our staff’s technical knowledge, which is why we have our own dedicated in-house trainer.
As well as technical training, we realise the importance of customer service and provide regular staff training to ensure that you and your staff receive helpful and friendly support.
We offer a number of different packages, dependent on your needs so that you get the level of support that works for you.
Find out more about how our Managed Services support your hardware here.
We are Microsoft Gold Partners and have been since 2007 thanks to our continued investment and expertise in Microsoft technologies. Our staff are Microsoft certified and receive the latest training so we can advise your business on the latest technology. It also gives us dedicated support and resources that we can pass directly onto our clients. We also hold a number of different accreditations and partner with other industry leaders.
Find out more about our accreditations here.
We understand that one size does not fit all, so we offer a number of different support packages to allow you to choose the level of support that is most suitable.
While some businesses will only need standard office hours support, today many businesses require 27/4 support, or would like IT projects included in their managed service contract. We let you choose which option most suits your needs and give you the peace of mind that if you grow to a level where you need round the clock support, then we can still help you.
To find out more about our packages, please contact us.