Our IT Support Process

How we work in partnership with you


We employ a proactive approach by actively monitoring your systems so that any potential IT issues can be resolved before they occur to reduce any potential downtime and avoid a break/fix scenario. Issues can often be resolved remotely to avoid any disruptions, but when clients do need our help they benefit from unlimited telephone, email and onsite support. 


We undertake constant reviews of your IT systems through our regular account management meetings and strategy roadmap updates.
We stay at the forefront of new technology, which allows us to advise you of new solutions and strategies that could improve your own systems and processes and fit with your overall business strategy.

Our Helpdesk 

Our helpdesk technicians are the first point of contact for any support issue and whenever possible they will try to resolve the issue immediately on the phone. All of our team receive regular technical training, both via our dedicated in-house trainer and through Microsoft in order to gain Microsoft certification and stay ahead of the latest technologies.

As well as this, the helpdesk receives tailored customer service training so that you and your staff benefit from friendly and helpful support. We’re here to help your staff get the most from technology and ensure they feel comfortable calling us for any issues or questions, which is why we provide a tailored welcome pack for each client.




What's Included?

  • Unlimited remote, telephone & onsite support
  • Standard hours or 24/7 support
  • Fixed monthly fee
  • Microsoft & HP Partner benefits
  • Asset management
  • Microsoft licensing expertise & advice
  • 24/7 remote monitoring
  • Warranty reporting
  • Third party supplier interaction
  • IT strategy & roadmap planning
  • Regular account management meetings

Our Onboarding Process

We know that switching IT providers can cause concerns, which is why we have a clearly defined on-boarding strategy so that you can start seeing the benefit of our IT support before it even begins. We manage every stage of the process and you will receive tailored on-boarding document to give you total visibility.


Contact us today or find out more about how we help make it easy to switch IT providers here.


Are you:

  • Unhappy with your current IT provider service and/or expertise?
  • Stuck in a break/fix model with an outdated IT strategy?
  • Unhappy with surprise costs and hidden extras?
  • Using a small IT support company that can’t keep up with your growth plans?

Why Chorus?

  • Progressive

    As well as supporting your IT infrastructure and staff, we also advise you on IT strategy with technical roadmaps to ensure your technology is future-proof and able to support your business growth.

  • Proactive

    Every client benefits from 24/7 remote monitoring to help us fix issues before they arise when possible and when support is needed we provide clear SLA’s and response times.

  • Partnership

    We believe in building a partnership so that we understand your business and work towards with your goals with IT as an enabler.

  • No hidden costs

    Our inclusive support packages are based on fixed monthly costs with no hidden costs, so you won't receive a surprise invoice from us.

  • Technical expertise

    Our staff are highly skilled and Microsoft certified. We believe in continually improving our staff’s technical knowledge, which is why we have our own dedicated in-house trainer.

  • Customer service

    As well as technical training, we realise the importance of customer service and provide regular staff training to ensure that you and your staff receive helpful and friendly support.

  • Flexible

    We offer a number of different packages, dependent on your needs so that you get the level of support that works for you.


Transparent Reporting

Lack of control can be a barrier to IT outsourcing, so we ensure that you keep control and visibility over our IT support. As well as our regular account management meetings and roadmap updates, we provide complete visibility on survey statistics, survey responses and support ticket statuses through interactive real-time dashboards to give you an extra level of transparency. 

Hardware Management

Chorus is a HP Preferred Partner and has relationships with all major UK IT distributors (TechData, Ingram & Westcoast), which allows us to provide a full range of IT hardware and software. We can help source the best prices thanks to our partner status and will always advise the best technology to suit your business requirements and long-term needs.
As well as providing hardware, we also provide full asset management and warranty reporting to give you clear visibility on hardware lifespan, which allows for more effective hardware budgeting and visibility.


Find out more about how our Managed Services support your hardware here.



Our Accreditations & Partnerships

  • Microsoft-Partner
  • Cisco-Meraki-Partner
  • HP-Partner
  • Microsoft-Authorised-Education-Reseller


We are Microsoft Gold Partners and have been since 2007 thanks to our continued investment and expertise in Microsoft technologies. Our staff are Microsoft certified and receive the latest training so we can advise your business on the latest technology. It also gives us dedicated support and resources that we can pass directly onto our clients. We also hold a number of different accreditations and partner with other industry leaders.


Find out more about our accreditations here.

Our Support Packages

We understand that one size does not fit all, so we offer a number of different support packages to allow you to choose the level of support that is most suitable.
While some businesses will only need standard office hours support, today many businesses require 27/4 support, or would like IT projects included in their managed service contract. We let you choose which option most suits your needs and give you the peace of mind that if you grow to a level where you need round the clock support, then we can still help you.

To find out more about our packages, please contact us.