IT and technology is now fundamental to business success but many organisations are stuck in a break/fix model and struggle and to maintain a forward-thinking IT strategy. Our IT managed
services is built upon a partnership so that we truly understand your business: its pain points, requirements, goals and future plans. This way we can provide tailored support with an underlying long-term strategy in place.
Our fully managed IT support service gives businesses the benefit of an all-inclusive model with proactive monitoring, a forward-thinking technology roadmap and a dedicated helpdesk with unlimited remote, telephone and onsite support.
We offer a number of different service packages, so that you can choose the most suitable level of support for your business.
Our IT support follows a proactive approach. We actively monitor and manage your network and systems so that they are running effectively and can often identify and solve any issues before they arise to reduce downtime.
Our dedicated support desk provides unlimited telephone and email support and if a support engineer is required, we provide unlimited onsite support as part of our service.
Our managed services model includes a number of value added services, which are included in all of our support packages.
You can find out more about our IT Support Process here.
We know that switching IT providers can cause concerns, which is why we have a clearly defined on-boarding strategy so that you can start seeing the benefit of our IT support before it even begins. We manage every stage of the process and you will receive tailored on-boarding document to give you total visibility.
Tap into a large pool of qualified resources and utilise the diverse and specialist range of expertise available without the costly and time-consuming exhaustion of specialist HR recruitment.
The key is a strong partnership – ensuring no control is lost. Both managed service provider and client are clear on the aims and desired results, working towards common goals together.
The CIO role is evolving to be service focused and results-driven. Outsourcing allows the CIO to focus on core business aims, rather than day-to-day management.
By outsourcing IT consultancy or large-scale projects, companies can see a decrease in time to market and increase in deliverance of projects. Outsourcing IT can also boost organisational flexibility, in turn increasing flexibility to react to market changes; it could even mean that companies are advised of market changes and are more able to use these changes to their advantage, rather than being required to continually adapt.
As Microsoft Gold partners, we are some of Microsoft's most highly accredited technical support providers and have been trained and certified by Microsoft. This give us access to the latest Microsoft resources, training and dedicated support that is otherwise inaccessible.
By sharing the IT risk burden with a partner, you are more able to keep up to date with industry best practices. A dedicated IT project team with experience in pit falls and key to success will advise you and adhere to clearly defined and agreed SLA's to ensure your peace of mind.
Outsourcing helpdesk facilities allow internal IT staff to prioritise projects and long-terms IT visions, thereby removing time-consuming daily "IT housekeeping" tasks and interruptions. Outsourcing helpdesk facilities can accommodate for peaks in demand and give internal staff development opportunities through collaboration and/or pursuing new business strategy opportunities instead of admin.
Avoid playing continuous catch-up with the break/fix model and move to a managed service. Proactive monitoring and management to prevent issues and reduce downtime.
We've listed some of the main reasons why
businesses choose to benefit from IT managed services in this visual infographic.
Find out industry statistics and see how other organisations take advantage of outsourcing here.
To find out more about our IT Managed Services you can download our fact sheet
or contact us - we would be happy to come and chat to you about how we
work and understand what level of support you need.