As part of their continuous drive for innovation and best use of technology, the RAC embarked on a project to modernise an on-premise data management system that was no longer fit for purpose for their Legal Services business. The RAC required a modern, scalable, and adaptable system to enable their claims departments to efficiently receive and respond to claims, taking advantage of automation capabilities. Microsoft Dynamics 365 was chosen so the RAC could transition to a cloud-based solution on the Microsoft stack that offered advanced process automation and powerful integration and customisation capabilities to fulfil their requirements.
Initially, the RAC engaged with Chorus to provide consultancy around document templates and management within Dynamics 365, to ensure that the teams could easily create templated policy and claims letters to send to customers. This was a small element of the wider project that had already begun, however, following the success of this consultancy work and the strength of the relationship, Chorus became their strategic project partner.