Lifetime Training provides training and apprenticeships across the UK. Since beginning in 1995 they have grown to over 1,000 staff. After a few years they were still using paper-based systems but with plans for rapid growth they needed a progressive IT strategy and support to help them with their office and field staff and to support their long-term goals. 

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“The Chorus team consistently provide a level of service above and beyond that of most organisations. Chorus removed uncertainties and have helped us grow rapidly, outstripping our competitors.”

Founder, Lifetime Training

The challenges

  • Sustainable IT strategy & infrastructure
  • Contacts database
  • Online documentation sharing
  • Remote document access

The solutions

  • Eportfolio creation & training – for detailed reporting & evidence tracking
  • Online portal creation
  • Remote access & synchronisation of documents
  • Complete IT managed services

The benefits

  • Modernised & scalable IT strategy
  • Effective management system to aid business growth
  • Robust solutions for field-based staff to work effectively
Kettlebells and trainers

Overview

Lifetime Training Group (‘Lifetime’) has appeared in the Sunday Times Fast Track 100 between 2009 and 2011. Founded in 1995 by former teacher Heather Frankham, Lifetime has grown from a company of 10 staff to a team of over 1,000 to become one of the UK's top training providers, operating nationwide.

“Three years after founding the company we were still using paper-based systems,” explains Heather. “Our accountant recommended I speak to Chorus, who developed a simple network and a contacts database for us, which transformed the way we were able to manage our business.”

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Working together

The business relationship strengthened as Chorus began to support Lifetime with software development, helpdesk services and hardware and mobile device specification and installation. Chorus has also advised the board on IT strategy, developing a flexible, resilient technology infrastructure for the growing organisation. Crucial to fulfilling this growth potential, the team designed and built the first ‘Eportfolio’ system – a comprehensive database of learners’ details, training records and assessments of their progress.

“Chorus expanded the Eportfolio system to include full and detailed evidence tracking,” recounts Heather. “They also helped us transition the maintenance and ongoing development of Eportfolio in-house (we now have an in-house IT development team) but still advise and support us on each next-generation development. They also created online portals for us – secure, centralised online access to training records. Students can log on to review their projects, their progress and additional resources to help them, while employers can track how well their employees are doing.”

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Helping remote staff

“As we mainly have field-based staff we needed ways to share, collaborate and monitor activity without travelling great distances. Now, all our field staff remotely synchronise their activities each day into a central repository. This visibility enabled the business to grow rapidly while being able to manage the risks associated. Having seen some competitors grow without effective systems in place and subsequently go under, I was determined this would not happen to Lifetime. Mark and the team at Chorus have enabled and continue to support our growth. Mark always explains our options with recommended alternatives which will carry us through expansion. They really understand the impacts of change and growth on a business.”

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