Service Desk Dispatcher

  • POSITION:Full-time
  • LOCATION:
    Portishead, Bristol

The Opportunity

We are recruiting a Service Desk Dispatcher to join our IT Operations team. The Service Desk Dispatcher will ensure maximum utilisation and prioritisation of internal and field resources through daily dispatch of service requests, by both monitoring and managing incoming client requests, so requests can be dispatched to the appropriate resource and location — and escalated in a timely manner and where appropriate.

  • Chorus IT Logo

The Role

Role summary

As a Service Desk Dispatcher, your primary responsibility is overall staff coordination of tickets, not direct technical support.

Primary responsibilities

Your primary responsibilities will be to:

  • Monitor service requests and incidents.
  • Manage and Monitor any unassigned queues.
  • Manage and delegate support emails.
  • Making sure all tickets are updated in line with service desk SLAs.
  • Ensure that the right resources are assigned, that they have the appropriate information, time allocated, and any other resources required to do the job.
  • While managing the schedule and/or rescheduling of any activities required to resolve tickets, also review the root cause behind any resolution delays, assignment rescheduling, etc. to ensure efficient work and timely issue resolution.
  • Coordinate rescheduling as needed to accommodate urgent support requests.

Location

You will be based at our offices in Portishead, just outside of Bristol and off the M5 with great access and free parking but the role also includes off-site work at client sites.

Man and woman walking at Chorus offices

About us

Chorus are an award-winning Managed Service Provider, specialising in Microsoft technologies and working with leading private and public sector organisations across the UK.

Founded in 1999, we have continued to innovate and evolve our services so that we always deliver the latest cutting-edge solutions with a cloud-first approach and exceptional customer service.

Chorus IT Bristol Best Companies company

Benefits

Extraordinary results start with amazing people; we look for people with passion and drive and in return we provide you with an excellent platform to develop your career, knowledge and experience while helping our clients tackle exciting challenges.

  • Support with latest training and certifications
  • Excellent growth and advancement opportunities
  • Fantastic staff and family social events and annual awards
  • Modern office and staff area: pool table, PS4s, table football, arcade games
  • Free parking, fruit and drinks
  • Other benefits: company pension, childcare vouchers, discounted gym membership

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