1st Line Support Technician

As 1st Line Support Technician you’ll be responsible for a mix of break-fix incidents & service requests from multiple clients. You will work on a wide range of leading edge technologies, have the opportunity to further your skills and work with enthusiastic IT professionals. You will operate predominantly on our service desk where you will be responsible for providing excellent Customer Service to our clients and offering them support.

  • POSITION:Full time
  • LOCATION:
    REMOTE / PORTISHEAD, BRISTOL

The Role

Key Responsibilities

  • Troubleshoot and resolve problems associated with both software and hardware
  • Manage, categorise and prioritise all tickets from the monitoring system
  • Good first time fix rate
  • Responsible for providing excellent customer service
  • Respond to client ticket requests efficiently in accordance with internal processes and procedures
  • Ensure our case management system and our customers are kept up to date
  • Develop a good understanding of our client base whilst building and maintaining good client relationships
  • Maintain awareness of and follow Chorus company procedures and guidelines, including security, regulatory and quality related matters
  • Comply with all relevant legislative and legal requirements, including industry regulations, employment law, Data Protection and Health and Safety
  • Demonstrate behaviours that promote our values
  • Undertake any other duties as reasonably requested

Growth Opportunities

At Chorus, we offer excellent progression possibilities. As a 1st Line Engineer, you will benefit from support with certifications, training and exams, as well as in-house training from our 3rd Line team and Consultants. We focus on giving our staff hands-on experience with the latest Microsoft technologies and keeping all staff ahead of the latest advances.

As well as training and development, we also offer excellent opportunities to help you progress onto 2nd Line and higher IT roles. 

Location

The role will be hybrid in nature, combining home and office working. Our office is located in Portishead, just outside of Bristol. We are based just off the M5 with easy access and free parking.

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About us

Chorus is a transformative Managed IT & Cyber Security Provider. We’re on a mission to help organisations embrace secure cutting-edge Microsoft technologies to help them transform and succeed, underpinned by our 24/7/365 service desk and Cyber Security Operations Centre (CSOC).

Today, too many companies have to compromise when choosing an IT partner. Large IT service providers often deliver an anonymous and inflexible service, whilst smaller IT partners can be enjoyable to work with, but lack the maturity and capability to deliver. We offer a unique alternative that gives our clients the best of both worlds, by delivering enterprise-level IT services but with the agility and personality of a closely trusted partner. Through our advanced technical capabilities, service excellence and exceptional people, we build long-lasting partnerships that help our clients benefit from true IT transformation.

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Benefits

Extraordinary results start with amazing people; we look for people with passion and drive and in return we provide you with an excellent platform to develop your career, knowledge and experience while helping our clients tackle exciting challenges.

  • Support with latest training and certifications
  • Excellent growth and advancement opportunities
  • Fantastic staff and family social events and annual awards
  • Modern office and staff area: pool table, PS4s, table football, arcade games
  • Free parking, fruit and drinks
  • Other benefits: company pension, childcare vouchers, discounted gym membership
Chorus team member working on service desk

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